Rules & Policies

**Click here if you are looking for the Division of Rate Setting**

What are administrative rules?

Generally, administrative rules elaborate the requirements of a law or policy. The laws passed by the Vermont State Legislature do not go into detail about how the law is to be applied and enforced, or about the procedures to be used. This is the role of executive departments and agencies, which promulgate and administer rules and regulations that govern how the law will be carried out. Administrative rules and regulations found on this site are officially promulgated by the Vermont Agency of Human Services and have the force and effect of law.

Click on the links below to find more information about current and proposed rules relating to each department and available health care services.


What are general policies?

Workplace policies are a set of rules and principles that aim to guide employees in how to behave in the workplace. Policies are designed to influence and determine major decisions and actions and all activities take place within the boundaries set by them. Policies are important as they help clarify the standards expected of employees and help employers to manage staff effectively as policies define what is acceptable and unacceptable in the workplace.

01 General Operations Policies
  • 1.01 Development and Dissemination of AHS-wide Standards and Guidelines
  • 1.02 Limited English Proficiency
  • 1.03 AHS Response to Domestic Violence
  • 1.07 AHS Trauma-Informed System Of Care Policy
  • 1.08 Contracts for Services
  • 1.10 Co-occurring Mental Health and Substance Use Capable System of Care
  • 1.11 Non-Discrimination regarding receipt of services and benefits
02 Finance, Management, Budget Policies
  • 2.02 Consumer Reimbursement
  • 2.03 External Agency Audit Reports and Reviews
  • 2.04 Clarification Memo for Consumer Reimbursement Policy
03 Information Management
  • 3.01 AHS Records and Information Management (RIM) Policy
04 Human Resources Policies
  • 4.01 Management of Internal Controls for AHS Systems and Property: Administration of Changes in Employee Work Status
  • 4.02 Hiring Standards
  • 4.03 Agency Hiring Practices
  • 4.04 Employee Recognition/Meritorious Increases
  • 4.05 Work Schedules
05 Information Technology and Electronic Communications Policies
  • 5.01 Email Use Policy
  • 5.02 Information Technology Governance
  • 5.03 Access Control
  • 5.04 Payment Card Industry Data Security Standards Compliance Policy
  • 5.05 Incident Response
  • 5.06 Change Control
  • 5.07 Audit and Accountability
  • 5.08 Security Assessment
  • 5.09 AHS Data Encryption for Laptops and Tablet Computers
  • 5.10 Personal Equipment, Software and data
  • 5.11 Federal Tax Information Data Compliance Policy
06 Public Records Requests Policies
  • 6.01 Public Records Request
  • 6.02 Request for Consumer Records by a Third Party
  • 6.04 VHC Privacy Governance Policy
  • 6.05 VHC Information Privacy Policy
08 Contracts
  • 8.01 Contracts for Services

Contact Information

Agency of Human Services
280 State Drive - Center Building
Waterbury, VT
802-241-0440