Integrated Eligibility & Enrollment Objectives

Integrated Eligibility and Enrollment Objectives

The VT-IES Project has established high-level objectives to guide its actions and measure progress toward achieving the project goals for Vermonters and State Staff. These objectives are as follows:

For Vermonters:

1. Anonymous eligibility prescreening through a web-based source.
2. Simplify benefits application and maintenance during changes and life events.
3. Ensure secure and accessible enrollment for various benefit programs.
4. Create an inclusive online application accessible through multiple channels.
5. Develop a streamlined eligibility process for health and economic benefits.
6. Address barriers and enhance support for diverse user needs.
7. Simplify program selection, payments, and assistance.
8. Implement auto-renewal through self-service portals for certain programs.
9. Deliver timely and clear notices in preferred languages.

For State Staff:

1. Streamline enrollment, enabling Staff to focus on complex cases.
2. Use automation for daily functions and notifications.
3. Access an online learning platform for system updates and process efficiency.
4. Improve data integrity with automated enrollment processes.
5. Allow Staff to review customer cases intuitively and with ease.

For the new IES:

1. Consolidate health and economic benefits data.
2. Enhance functionality while aligning with fiscal resources.
3. Provide accurate and timely benefit determination and notification.
4. Establish a robust data management solution.
5. Design for flexibility and emergency needs.
6. Ensure financial integrity and compliance.
7. Reuse existing technology platforms where possible.

These high-level objectives provide a roadmap for the VT-IES Project, outlining specific actions and measurable steps needed to achieve the project's goals of improving the experience for Vermonters and State Staff and modernizing the IES in Vermont.