VT-IES Vision & Goals
The Vermont IE&E Program envisions a future where eligible Vermont residents have a straightforward and convenient method to apply for, access, and manage their healthcare and economic assistance benefits. The VT-IES Project aims to enhance the customer experience for both Vermonters and State Staff by focusing on achieving the following top three outcomes:
Simplified and Streamlined Application Process: The VT-IES Project seeks to create a more user-friendly and efficient application process, reducing the need to submit redundant information and navigate numerous systems. This outcome aims to make it easier for individuals to apply for multiple benefits, resulting in a more cohesive and coordinated enrollment process.
Seamless Access to Benefits: The project aims to ensure that eligible Vermonters can easily access the healthcare and economic assistance benefits they need without facing unnecessary hurdles. By implementing the new IES system and its functional modules, individuals will have a centralized access point that provides comprehensive information about available benefits and enables them to manage their coverage. This outcome aims to reduce confusion and provide a more user-centric approach to benefit access.
Improved Efficiency and Effectiveness for State Staff: The VT-IES Project recognizes the challenges faced by State Staff in delivering services to Vermonters. By implementing a modernized system with a customer portal, case management capabilities, and a rules engine, the project aims to enhance the effectiveness and efficiency of State Staff in managing eligibility and enrollment processes. This outcome aims to reduce manual and labor-intensive tasks, enable better coordination across programs, increase data quality, and simplify procedures for State Staff, improving their ability to serve Vermonters.