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AHS Results Scorecard

The Agency of Human Services Results Scorecard

Welcome to the Vermont Agency of Human Services Result Scorecard!  VTResultsScorecardLogo.png



The Agency of Human Services Results Scorecard is an online and publicly available set of dashboards with updated data and information.  You can use the Scorecard to learn about how Vermonters are doing in relation to important conditions of health and well-being, is and to learn about how the Agency of Human Services is contributing to doing better by improving outcomes for the people who benefit from our services, programs, resources, and support. The Results Scorecard tool is built according to Results Based Accountability™ (RBA).   


The public, the Legislature, community partners, and providers can use the AHS Scorecards to assess the state of well-being in Vermont, collaborate to achieve complex results for Vermonters, and understand how the Agency of Human Services is accountable for the quality and impact of our programs. Internally at AHS, we are building, maintaining, and using Scorecards to strengthen our continuous improvement practices, including how we measure, monitor, and improve.  This effort helps us accomplish our Strategic Plan Goal 3: Enhance AHS’s focus on program effectiveness, accountability for outcomes, and workforce engagement and development. The Scorecard will help us to maintain a cohesive dashboard of data and information across Departments to monitor and improve our performance, and to ensure that our data and information is publicly available.



Click the links below to review the Agency of Human Services Scorecards.

Important note: Please open the links below in Internet Explorer v.10, Firefox, or Google Chrome internet browsers to view the Scorecard with full functionality.


Agency of Human Services Indicators 2012-2015

  • Contains data and information about how all Vermonters are doing in relation to statewide indicators.  The population-level outcomes/results and indicators presented in this Scorecard were established in the 2012-2015 AHS Strategic Plan. 


Legislative Outcomes of Well-Being for Vermonters (Act 186)

  • Data and information about how all Vermonters are doing in relation to statewide indicators.  The population-level outcomes/results and indicators presented in this Scorecard were established in the 2014 Legislative Session.  AHS reports this information to the Legislature annually.


Vantage Pilot (FY2014-2015)

  • Contains program performance measures for Agency of Human Services programs that were entered into the Department of Finance and Management's Vantage Budget Performance Measure Pilot.


Agency of Human Services Performance Measures 2012-2015 - Click the links in the grid below.  (Some components are under development.)

  • Data about how much, how well, and if anyone is better off for some of the services, programs, resources, and supports provided across AHS to the people we serve. The performance measures presented in this Scorecard were established in the 2012-2015 AHS Strategic Plan.  Performance measures are presented in relation to the population outcomes/results and indicators that they most directly contribute to improving.


Outcome: All Vermonters are free from the impacts of poverty
IndicatorsHow does AHS contribute?
Pre-Term BirthsPerformance Measures
Achievement GapPerformance Measures
Food & NutritionPerformance Measures
EmploymentPerformance Measures
Outcome: All Vermonters are safe and healthy
IndicatorsHow does AHS contribute?
Recidivism Performance Measures
ObesityPerformance Measures
Fall-Related DeathPerformance Measures
Childhood Abuse and NeglectPerformance Measures
SuicidePerformance Measures
HomelessnessPerformance Measures
Binge DrinkingPerformance Measures
Substance AbusePerformance Measures
Outcome: All Vermonters have access to high quality health care
IndicatorsHow does AHS contribute?
Medicaid EnrollmentPerformance Measures
Medical Home AccessPerformance Measures
Preventive Health CarePerformance Measures
Oral HealthPerformance Measures


What do we mean by "outcomes," "indicators," and "performance measures"? 

Outcomes: "i.e., All Vermonters are Healthy and Safe." 
According to Results Based Accountability, outcomes or results are ideal conditions of well-being for all Vermonters that groups of stakeholders and partners work together to achieve. At the Agency, we are guided by these outcomes for Vermonters in the work that we do across all of our programs, departments, and as One Agency. The Agency of Human Services Scorecard offers information on the four Results from the AHS Strategic Plan.
Indicators: "i.e., % of adults (20+) who are obese."
According to Results Based Accountability, indicators are measures for the whole population that help quantify whether we are making progress toward desired outcomes in Vermont. All partners and stakeholders in the private, public, and non-profit sectors, as well as in our communities share accountability for "turning the curve," or making an impact on these measures, as we work together to achieve whole-population outcomes for Vermonters. At the Agency, we work across Departments, across health and human services sectors, and across the life span to strengthen our contribution to improving indicators.  Each of the four AHS Strategic Plan results looks at a set of indicators to help us understand how Vermonters are prospering and where we need to focus our efforts.
Performance Measures: 'i.e., % of children 0-12 participating in the child care financial assistance program (CCFAP) enrolled in quality child care programs of 3,4,5 STARS."
According to Results Based Accountability, a performance measure is a measure of how well a strategy, program, division, department, agency, or service system is working to produce results for the people benefiting from the work. Performance measures help answer three basic questions so that we can continuously improve how we can best meet the needs of the people we serve: 
1) “How much did we do” (effort/quantity); 
2) “How well did we do it” (quality); 
3) “Is anyone better off” or “Did we make a difference” (impact)
In development for future phases of the AHS Results Scorecard:
Community-level Data:
The Agency of Human Services is developing the capacity on the AHS Results Scorecard to demonstrate community level data for each of our indicators. Once that is completed, you will be able to find that data here. 
Please send all questions or comments directly to Drusilla Roessle, Performance Improvement Manager at the Agency of Human Services (